Business_lounge

Refund Policy

This is a translation. The Russian version is the official text.

This Policy is an integral part of the Public Offer (the "Offer"). Terms have the meaning given in the Offer.

1. General provisions

1.1. This Policy sets the grounds, procedure, and time limits for the refund of the money that the Buyer paid for the Product.

1.2. The refund is equal to the Product price for each Passenger for whom a refund ground exists, unless this Policy states otherwise.

1.3. This Policy does not limit the rights that mandatory consumer protection law gives to the Buyer.

2. Refund grounds

2.1. The Seller refunds the money in these cases:

  1. The Seller did not send the Product to the Buyer's Contact within 1 hour after payment.
  2. The file does not open, and the Seller did not send a working file within 1 hour after the Buyer's message.
  3. The Product does not match the description on the Website at the time of payment.
  4. A Passenger was refused entry to the business lounge with the QR code, and the Seller did not replace the QR code under section 3.
  5. The Buyer cancelled the Product before the QR code was used, under section 4.

3. Refusal of entry with the QR code

3.1. If entry with the QR code is refused, the Seller first replaces the QR code. The Seller refunds the money only if the replacement is not possible.

3.2. To get a replacement, the Buyer or the Passenger meets all these conditions:

  1. sends a message to the Seller's Telegram or WhatsApp from the "Seller details" section of the Website, directly from the place of refusal, at the entrance to the business lounge;
  2. attaches a photo or a video that shows the refusal: the scanner screen with an error, the lounge desk, or another image that shows the fact and the place of the refusal;
  3. gives the order number or the Contact entered during payment, and the first and last name of the Passenger.

3.3. The Seller sends a new QR code within 15 minutes after the message that meets clause 3.2.

3.4. If the Seller does not send a new QR code within the time in clause 3.3, or entry with the new QR code is refused, the Seller refunds the Product price for each Passenger who was refused entry.

3.5. The Seller does not make a refund under clause 3.4 if one of these circumstances caused the refusal:

  1. the Passenger broke the business lounge rules, including the rules on appearance, behaviour, age, number of guests, or entry in a state of intoxication;
  2. the business lounge is closed, full, changed its opening hours, or limited entry by the decision of its operator;
  3. the refund request was sent later than 7 days after payment.

4. Cancellation before use

4.1. The Buyer can cancel the Product if the QR code was not used to enter the business lounge.

4.2. The Buyer sends the request no later than 7 days after payment.

4.3. The Seller checks with the lounge operator that the QR code was not used and cancels the QR code. Then the Seller refunds the full Product price for each Passenger whose QR code was not used.

5. Refund procedure

5.1. The Buyer sends the refund request to the Telegram, WhatsApp, or email from the "Seller details" section of the Website.

5.2. In the request, the Buyer gives: the payment date; the amount; the Contact entered during payment; the refund ground; the names of the Passengers for whom the refund is requested. For the ground in clause 2.1.4, the Buyer attaches the materials listed in clause 3.2.

5.3. The Seller examines the request and tells the Buyer the decision within 24 hours after receipt.

5.4. The Seller makes the refund through the payment service YooKassa to the bank card used for payment. The Seller does not refund in cash or to other details.

5.5. The Buyer's bank sets the transfer time. Usually it is up to 10 business days.

6. Contacts for requests

Telegram @business_lounge_kg, WhatsApp +79152358385, borisovdu027@gmail.com.

Publication date: 05.11.2026.

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